The Company:

We’re a growing health tech start-up that’s determined to make a big impact in the world. We’ve just launched our product in the UK and are looking for an Operations Manager to build and lead a remote team of Health Coaches responsible for delivering first class care to our user base. We’re looking for someone who’s comfortable managing ambiguity and dealing with uncertainty and occasional chaos.

You’ll be someone that relishes these challenges and enjoys creating something from nothing, taking things that are not defined and operationalising them for scale and introducing well-defined processes.

You’ll be used to this type of environment and able to demonstrate your ability to adapt and be flexible. You’ll love the challenge and be excited by what we’re building.

Job Description - Operations

We are looking for an Operations Manager to lead the forefront of developing and delivering our rehabilitation programmes in all areas of chronic illness. Your role will be central to the success of the company and you will have an input into the improvement of our programmes while building and training a team around you. You will also lead on the creation of future content and enhancements to our services. Seeking new innovation and driving efficiencies in how we deliver.

This will be a challenging but rewarding role with substantial potential to gain new skills within a fast growth company. We are all about our programme participants and this role will be the central point that connects the participants to the rest of the organisation.

Responsibilities for this role include:

Supporting the needs of our Health coaching team and the recruitment and training of new team members.
Supporting the needs of our employees and external contractors, including preparations of their contracts.
Reviewing and improving our Health Coaches guide and creation of new training materials
Reviewing course content with a view to consistently improve and develop new material.
Researching the latest features that would add value to the programme and the participants journey
Setting performance targets and conducting regular reviews of the Coaching Team, to ensure they are working within the company vision
Working with our platform team to ensure our systems are capturing the relevant information and that they deliver a good UX/UI for the health coaching team and course participants
Scheduling the health coaches to meet the participants’ needs
Providing guidance on referrals to our wider multidisciplinary team of physiotherapists, dieticians, and psychotherapists.
Seeking new opportunities to deliver our services, and create partnerships.
Supporting the wider team with additional duties to improve service delivery
Working with our clinical team to incorporate their expertise into the programme delivery.
Working with our business development team to capture user outcomes, testimonials and provide data points and information to be utilised within the sales process.
Managing the cost of the programme delivery and reporting on.
Reviewing contacts and placing them.
Planning monthly, quarterly objectives for the wider team
Working on our social media
Supporting the preparation of monthly reporting
Providing office management support, materials required and general running of the office.
Administration as needed, such as booking travel and meetings when required.

Skills/Experience/Qualifications

Strong people management skills
A high level of compassion, empathy and emotional intelligence
An understanding of the role of behavioural science and positive psychology in driving behavioural change
Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email, and face to face
Ability to manage a varied and complex workload effectively
Able to work independently and on own initiative with discretion and sensitivity
Good understanding and interest in digital technologies and App’s.

Desirable (but not need essential)

Relevant postgraduate training
Experience of applying research to improve delivery of services
Experience of working with people with long term and/or complex conditions

Operations Manager

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SALARY

£30000 - £60000

LOCATION

Cambridgeshire

CONTRACT TYPE

Internship (going permanent)

JOB DESCRIPTION