Do you want to join an inspiring company with a programme to increase the happiness of those living with cognitive challenges?
Do you want to use your communication skills for a good cause?
This role will require you to work in Tonbridge 1-2 days a week

Our client is searching for a Client Success and Social Impact Executive to join their team.
A French speaker would be desirable but not essential.

About the Company:
We’re a social venture with an ambition to make society happier and we’re on a mission to bring laughter and engaging activity to those living with cognitive challenges.

As a team, we’ve got a history of working with interactive lights and working closely with the dementia care industry and many of our team are motivated by personal experiences of having lived with dementia in our own families.

We believe this makes a difference and have grown to work internationally with clients in UK, Ireland, France, Canada and the US.
Over the past few years, we’ve worked with many of the top care home groups in the UK and Ireland, as well as with many libraries, hospitals and community centres.
However, we saw opportunities to increase our impact and wanted to do more to tackle the challenges faced by those with care needs in their lives.

We’re on that journey now and we’d love you to join us.

How you will your day:
The successful applicant would have the following roles and responsibilities, although please note that we are a healthcare tech start-up - please be prepared to support all areas of the organisation at certain times (‘no job too small’):

Overall goal is to support client retention and new business acquisition;
Lead and facilitate client training sessions (both online & in-person), educating clients to become experts in how to get the most from the Happiness Programme;
Compile client reports to help demonstrate the value of the Happiness Programme;
Ensure regular touch points, through telephone and email, are maintained with both existing and new clients; and
Help our research and development team in searching for content for new activities.

The ideal candidate’s personality and qualifications:

French speaking ( desirable but not essential)
A desire to be part of a close-knit team.
An interest in what we do; helping people with cognitive disabilities.
Previous account management, client success or sales experience
The ability to jump between different projects from running training sessions to analysing data depending on the demands of the business.
Experience of using CRMs
Ability to attend trade shows and support the sales team in networking events nationwide when required.
Self-motivated drive and ambition, with commercial awareness, an optimistic outlook and a personable telephone manner.
We have just launched in France so the ability to speak French would be helpful.
Being able to drive would also be a real plus.

What are the perks of working at this company?

Genuinely working for a company that changes the world
You’ll join an incredible team which shares the same ambitions and goals.
You’ll have flexibility of where you work though would be asked to come to head office at least 2 days a week.
You’ll receive a work laptop.
You’ll be encouraged to take part in our team well-being activities.

Questions for applicants to think about:

Why do you want to change the world?
How would you ensure clients remain with the Programme long term?
Why us and not a bigger corporate company?

Customer Success Social Impact Executive

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SALARY

£25000 - £30000

LOCATION

Hybrid

CONTRACT TYPE

Internship (going permanent)

JOB DESCRIPTION