Do you have outstanding customer service skills? Do you want to join a team who are making a difference in promoting workplace safety across the UK?
Our client is searching for an Admin Support to join their team and would love to hear from you.
This role is based near Southwark, and will be hybrid once training has been completed.

About the Company:
Our client is a leading provider of health and safety services to businesses across the UK. They offer a wide range of health and safety services, including fire risk assessments, training, consultancy, and safety equipment supply. Their diverse client base ranges across various sectors, including healthcare, education, retail, hospitality, and more.
The highly qualified and experienced team take a proactive approach to health and safety, helping their clients to identify and manage risks to prevent accidents and ensure a safe working environment.

By joining this company, you will find yourself within a fun and rewarding culture with excellent career progression opportunities. The company has a strong belief that helping each other to succeed is fundamental to the overall success and promotes a healthy work/life balance.

As our client moves further into working digitally, the job role of the Admin Support presents the successful applicant with an opportunity to gain experience in a fast-paced customer service environment, where the emphasis will be on the retention of existing business through providing exceptional customer service. The team needs support in their customer interactions and this role presents a great opportunity to learn as you provide this support while developing a full rounded business development skill set. The opportunity to progress is inherent in the role.

Specific Responsibilities & Accountabilities:

Support the team in preparing bids, excellent Excel skills are a key requirement to do this as is the ability to write to a very good standard.
Attend meetings to take minutes and project manage action plans coming out of them.
Respond to basic customer enquiries on both the phone and in writing, ensuring they are fully logged.
Liaising with customers/raising quotations inside the system.
Liaising directly with Customers to retain services.
To drive efficiencies in the Handover process – to obtain contact details for the new contacts/clients as efficiently as possible to maximize retention of services and revenue.
To drive efficiencies in the Termination Process – to take immediate ownership of a terminated building or client, outside of the normal sales ledger procedures, and follow the specific Termination Policy. Ensuring that all relevant documentation is issued, all income is correctly recognized and promptly recovered.
Take an active part in the production and upkeep of procedures and information for complex or portfolio customers, ensuring the detailed and up to date documentation of processes held in the system.
Undertake routine data hygiene activities (e.g., QCC) as required.
Assisting the Account Manager and Business Development Director with setting and monitoring Target Performance Measures & Metrics along with other reporting as required.
The post holder will help the continuous improvement of the department, help identify and deliver efficiencies and other benefits where possible.
To ensure Metro’s Finance procedures and guidelines are followed.
Any other tasks identified by Business Development Director and Account Director.
Become a super user in Salesforce and be able to support the team accordingly (full training given if required).

Duties and Responsibilities:

Ensure customer experience is at the forefront of all interactions to enable us to provide a high-quality customer service
Update our internal systems, ensuring data is correct and utilised in the correct way
Demonstrate initiative, self-drive, curiosity and a will to accept ownership for performance attainment against KPIs

Corporate Responsibilities:

Engage with colleagues across the business, improving the customer experience, helping us meet high levels of customer retention. You are expected to show commitment and diligence with key customer portfolios, ensuring SLAs are well regulated and complaints kept to a minimum.
Support the teams Directors by demonstrating leadership and skills, and a desire to see issues and initiatives through to completion, with the achievement of the required outcomes.

Admin Support

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SALARY

£25000 - £30000

LOCATION

Central London

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION