Are you looking for an opportunity to work with an amazing team of industry experts? Our client is looking for an Operations Executive who has administrative experience and events management/project management skills. This role is Hybrid working, currently 2 days per week required in the London office. The salary range is between £26K - £30K per annum based on industry experience.

About the Company:
Our client is the fastest-growing company in the rapid app development technology sector. They are a start-up on a mission to help anyone create mobile or web apps without having any coding skills. Used by over 60 leading law firms and professional service companies, their product is unrivalled in the marketplace and as a result, they are expanding, fast.

Our client combines the benefits of no-code tools with the feature customisation of open-source software. They are an app building platform with global clients. This is an amazing opportunity to join a business that is in the relatively early stages of growth, yet has already built a fantastic reputation in the industry. They have over 120,000 users of their technology every month in over 20 countries. Their largest clients are in the law industry, but the client base is continuing to grow and they are looking for ambitious people to join the next stage of their journey.

What they are looking for:
Do you thrive in a fast-paced, remote-first environment where your efforts have a direct impact on people? Are you a highly organised problem-solver with a knack for processes? We’re looking for a proactive and detail-oriented Office/Operations Executive to join our talented team. In this role, you'll play a vital role in supporting our People, Operations, and Processes, ensuring a smooth and efficient work experience for everyone at our company.
Proactiveness, driven, a can-do attitude and an open mind are a must! We are looking for problem-solving, creative thinkers who will offer suggestions, improvements and ideas to continuously grow our business internally and externally. This person will also be a champion of our Culture, which is so important to our success.

Key Responsibilities
People Operations:

Onboarding: organise and own each new employee’s onboarding (documentation, material setup, induction pack, equipment)
Offboarding: manage staff members leaving the business to ensure their equipment is returned, the relevant handovers are completed and they have a smooth and respectful transition out of the business.
EA duties: as well as providing direct support to the Management team, also support colleagues with key tasks such as logistics and administration.
Be responsible for sending and receipt of the quarterly staff feedback survey in a timely fashion and support the Talent & Operations Manager in analysing and actioning results of the surveys.
Regularly monitor Staff Training opportunities and requirements and work with Line Managers to ensure staff’s training needs are met.
Team support tasks: Handle and respond to staff enquiries with accurate guidance on anything related to People matters, including but not limited to holiday management, paperwork for payroll, expense approval, contractor invoicing, team events, staff benefit budgets, policies and training
Liaise with our external HR consultants regarding any HR matters

Office Management:

Maintain the smooth running and good presentation of the office, coordinating office administration, maintaining, testing and replacing tech equipment to ensure the office remains fully functioning, and ensuring it’s always a great place to work.
Office access: overseeing security and access by management of Office Keycards, Recipients, and whereabouts.
Publicise and promote Office events and socials.

Security & Documentation:

Oversee ISO 27001 Audit planning & execution
Security tasks: assist the CTO with tasks relating to IT/ Data security
Ensure the asset register is up to date and machines are properly shut down and repurposed

Administrative, Technical & Financial:

Personnel metrics: Responsible for tracking key personnel data such as annual leave allowance, benefits allowance, sickness absence and reporting on this regularly to the Talent & Ops Manager, CEO and Line Managers.
App: Maintenance & Updating the company app that the staff use as their internal intranet.
Budget Management: Responsible for monitoring and reporting on key budget lines, and tracking and reporting on budget vs spend with other budget owners
Monthly Expense approval and Payroll reporting - liaising with our accounts team to ensure expense and salary payments are made seamlessly.

Process Champion:

Execution and delivery of Operations projects that support the business in its successful functioning.
Oversight of all staff policies & procedures: ensure staff policies are maintained and enforced
Research, create, implement and update new policies and procedures to support the company’s smooth functioning and compliance.
Monitor existing Operations processes, suggest improvements where necessary.

Event coordination:

Responsible for timely organisation and delivery of fun and engaging company events to boost team morale and collaboration (even in a remote setting):
- Virtual Social events, 3x Quarterly Events & 1x Annual Offsite each year.
Responsible for Operations related Apps in support of events such as Annual Offsite Event app, and/or Quarterly events
Work with the Marketing Manager to help organise Marketing Events including travel, insurance and merchandise.

Personal attributes & experience
Experience:

Experience in a similar role, with a strong "can-do" attitude and a willingness to learn are highly valued.
Experience onboarding and offboarding employees
Experience implementing new policies and procedures within a growing team
Experience reporting on data and tracking key metrics
Experience preparing payroll reports and managing expenses
Experience organising events, ideally in-person and remote
Beneficial but not essential: An understanding of HR practices, employment laws and compliance requirements
Beneficial but not essential: Experience with AI

Attributes:

Proactive and Solution-oriented, you respond to people quickly and if you don’t know the answer you will strive to find it out!
Technically savvy: You are comfortable with G-Suite and as you’ll get hands on with our product, you’re confident with AI, software and tools.
Commercially astute, you are great at managing budgets and have an eye for spotting areas we can be more cost effective.
Highly organised and efficient, you know how to prioritise and keep to deadlines.
Flexible and reactive (You don’t mind that no two days are the same)
Multi-tasker: you can effortlessly keep track of multiple tasks and projects at once
Strong Communicator: You will lead company calls, so you’ll be comfortable presenting virtually.
Autonomous: you’re confident managing your own workload without the need for close supervision
Fun! You’re a people person who prides themselves on getting along with different personalities and levels of seniority.

Perks & Benefits:
Our team is our best asset. We are surrounded by smart and talented people who value hard work and who always want to improve. So we want to create the best environment we can to empower them. Some of the benefits that help us do this include:

25 days annual holiday, rising with service, plus 8 bank holidays per year
£500 annual budget for your professional development
£1,000 annual budget towards your health, wellness & home working equipment
Fundraising budget to support your charity endeavours
Eligibility for enrolment into our Share options scheme so all employees can be part of the company’s success
Ongoing training and development, and the chance to build a career in a growing company
Great culture: A warm and friendly team, regular socials, team lunches and company events, both in person and virtual.
Flexible working hours, and a mix of home/remote & office working.
A fast paced, start-up culture where your actions have a significant impact on the business.

Operations Executive

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SALARY

£26000 - £32000

LOCATION

Hybrid

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION