Are you looking for an opportunity to work within a leading healthcare service? Are you highly organised with excellent verbal and written communication skills? This could be the role for you. We are looking for a Programme Officer (Maternity and Neonates), who can help support our client’s Integrated Care Board (ICB) for a Fixed Term Contract until 31^st March 2025 .
The salary for this role is £30,279 per annum and will be hybrid with 2 days per week (Mondays & the second day is planned around the commitments the team have set) in their Marylebone office.

Overall Purpose of the Role:
The Programme Officer function has the following core responsibilities:

Governance and committee management - this includes managing the logistics, organisation, distribution of papers and minuting of key forums as appropriate such as LMNS Board meeting and associated meetings, Pillar and workstream meetings
Monitoring and reporting function of delivery programmes and workstreams. Tracking and reporting programme risk and issue logs, risk reports, progress reports, dependency logs, action logs;
Working closely with the project team, understanding complex information and motivating the delivery of the programme through linkages with those internal and external team members delivering the work. Understanding what is causing blockages and the interplay of different factors within the programme and communicating this back to the project lead;

Working closely with other programme and team colleagues, you will be expected to:

provide senior administrative support to the programme of work being undertaken;
ensure effective, high-quality project support and reporting;
actively engage and work collaboratively with colleagues and partners.

In order to meet personal development objectives and programme requirements, programme alignment may change over time.
All team members will be expected to work flexibly across the teams as and when required and the Directorate requires and actively encourages cross-working.
All post-holder will be expected to have an awareness of the work of the teams on reducing health inequalities and will develop and maintain strong working relationships both within the organisation and with external partner organisations.

Main Responsibilities:
Main responsibilities will include provision of full administrative support to the Department Senior Management Team. This will include:

Devising and maintaining office systems, including data management and filing
Arranging travel, parking and office accommodation as appropriate
Take minutes or dictation at meetings
Working with the team to ensure that PMO updates and highlight progress reports are updated at regular intervals and that dialogue is had with those delivering front-line services or project deliverables
Use analytical judgment to understand whether team projects are achieving the required standard, and reporting this back to the team leader, making recommendations for improvement
Supporting the team to plan work schedules and simple programme or project plans
Proactively suggest ideas on improving policy or working practices within their area of work
Uses information systems to pull off information from the system and present to manager. Suggesting possible causes and interpretations of the data and solutions to improve the project/ programme and deliver its KPIs
Provides training and practical support to team colleagues on how to use/interrogate data systems or other support tools
Liaison with other team members outside of immediate team to understand project/ programme linkages and how best to co-ordinated project and reporting this within immediate team
Setting up meetings (in-person or via MS Teams) and ensuring that preparation for meetings is undertaken efficiently and with adherence to timescales
Support the Business Manager with minute taking for programme boards, committees and internal meetings when required
Effectively manage the work/ meeting schedule of the team in consultation with your line manager and regularly inform them of appointments, actions and deadlines
Managed and co-ordinate the team leader’s diary, ensuring efficient usage of their time, arranging appointments and organising meetings and events, taking responsibility for the venue, and background papers and follow-up actions
Manage mail/ electronic mail invitations where instructed
Ensure patient focus in taking any personal and telephone callers, screening incoming calls and where appropriate solving problems and queries without reference to your line manager.
Distribute minutes, reports and supporting documentation in a timely manner (as mandated)
Liaise with key personnel
Ensuring action logs and risk logs are maintained in advance of meetings
Ensuring meeting rooms are set up with audio visual equipment and refreshments, where appropriate
Assist in the collation of electronic files for distribution to meetings and occasionally when required the printing, collation and distribution of paper documents.
Screening phone calls, enquiries and requests, and handling them when appropriate
Organising and maintaining diaries and making appointments
Dealing with incoming emails and post, drafting or arranging the drafting of correspondence on the behalf of the team

Reducing Inequalities:

To ensure services are developed and provided in a way that provides equal access and care for all our residents
Promote approaches where residents’ views actively shape service and care provision
Use data and information to actively review and monitor the impact of services and decisions on our diverse population, taking action where necessary to ensure greater equality of impact
Ensure that Equality Health Impact Assessments (EHIA) are proactively undertaken for all service developments
Promote a culture that embraces equality and strives continuously to reduce inequality for all NW London residents and staff.

Quality Improvement:

The role will require adopting a methodical approach to Quality Improvement through change that ensures safe, effective, patient-centered, timely, efficient and equitable care for patients, service users and staff. The effects of which are measured regularly to determine whether an improvement has been achieved through system and financial benefits. Applying these methodologies to service innovation on behalf of the system to deliver strategic change to accelerate productivity by reducing waste.

Financial and physical resources:

Approves small payments for items such as stationery and printing products in accordance with budget and department’s approval processes
Creation of Purchase Orders for team members in order to secure resources and first line reviewer of some invoices for the team
Research and development:
Undertakes research, for example surveys, where appropriate within a programme of work

Programme Officer

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SALARY

£30279

LOCATION

Central London

CONTRACT TYPE

Internship (going permanent)

JOB DESCRIPTION