Our client is an innovative telco specialising in Bulk SMS, Voice and Mobile Billing with clients all around the world. We have a powerful team that work together as a family in London, Cape Town, Melbourne and Guernsey.
We are looking for a self-motivated & passionate person to join our Bulk SMS team.
Account Management Responsibilities:

Looking after day-to-day queries/requests from our customers
Building long-term relationships with customers
Gaining a deep understanding of customer accounts (i.e. where they send, how often, our cost, the price they pay etc)
Evaluate & negotiate prices with both customers & suppliers to maximize profits
Track daily metrics (SMS sent, delivered, failed…) and act accordingly
Assist with challenging customer requests and issues

Working with the tech team to:

Improve existing software in line with feedback from customers
Develop new software in line with the specifications of customers

Sales Responsibilities:

Converting inbound leads
Up and cross-selling different services to customers

Administrative Responsibilities:

Authorising and approving supplier invoices and generating customer invoices
Check customer/supplier data, update customer profiles when appropriate
Working with finance to collect outstanding invoices

The successful candidate will:

Have 5+ years’ experience in a sales/account management
Have a Russel Group university degree, preferably in the field of science, maths, accounting or engineering
Work autonomously with the support of the team
Be people-oriented and enjoy connecting with customers from all over the world
Love technology and be willing to learn and understand software applications
Be happy juggling responsibilities across sales, account management and the administrative tasks
Have excellent communication skills and be 100% fluent in English (both written and verbal). Other languages are a plus
Have experience/interest in the tech industry with preference for Telecommunications
Be proficient with Microsoft Excel
Have the ability to manage multiple accounts & maintain sharp attention to detail
Have excellent listening, negotiation and presentation skills
Be good at arithmetic
Work hard & play hard
Work at night or on weekends occasionally , if required
Love travelling and attending trade shows, industry events and parties

Basic coding language/programming knowledge and advanced computer skills. (i.e. image corrections, database queries, system administration) is a HUGE plus.
Why Us?

We’re an agile company that cares about doing things perfectly
You’ll be given the freedom and trust to do what you need to do and be successful
You get to travel for conferences and meet clients where necessary
There is potential to grow and make a difference
The option to work from home or a shared office space or a hybrid of both
Excellent earning potential
We have epic summer parties! Last year we worked from the pool in Cyprus for a week

Job Type: Full-time
Pay - £70-90k plus approx. 20% bonus opportunities

Account Manager

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SALARY

£70000 - £90000

LOCATION

Hybrid

CONTRACT TYPE

Graduate job (permanent)

JOB DESCRIPTION